COMPANY - Gigmo Solutions Private Limited (Gigmos)

LOCATION - Gurgaon, India (hybrid, with a predominantly remote wider workforce)

REPORTS TO - Chief Executive Officer

EXPERIENCE - Minimum 5 years pre-MBA, plus an MBA from a premier institute

EMPLOYMENT TYPE - Full time, permanent

About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model: a core of permanent employees supported by a distributed pool of gig engineers. Our workforce is spread across 9+ countries and we support our clients in 6+ global languages, working predominantly remotely. We have been a delivery partner to Microsoft for over six years, alongside other global technology clients. We are also actively building AI into how support gets delivered rather than treating it as a bolt-on. That includes AI assisted troubleshooting and knowledge retrieval for engineers, automated case summarisation and quality scoring, intelligent routing and triage of incoming volume, and AI driven analysis of operational and customer data. Alongside this,



we deliver support for AI and contemporary business applications platforms on behalf of our clients, so our engineers work on the technology as well as with it. Our differentiator is the ability to scale skilled support capacity up and down on demand, across time zones, skills and languages, without carrying idle bench cost. That model only works if workforce planning, operational discipline and data are exceptionally tight. This role sits at the centre of all three.

Why this role exists

The business is growing across accounts, geographies and service lines, and the CEO needs a right hand who can move between strategy and execution without dropping the thread. This is not a rotational programme where you observe and write notes. You will own workstreams, carry numbers, and over time represent the business in front of internal leaders and clients. The role is designed for someone who intends to run a function, an accou

📌 Project Manager (Gurugram)
🏢 Gigmo Solutions
📍 Gurugram