Customer Support Executive
Salary Range- 20,000- 25,000 (Per month)

Job overview:
We are looking for a polite, patient, and customer-focused Customer Relations Executive to handle customer queries, complaints, and order-related issues for Nidhi’s Grandma Secret. The ideal candidate should ensure smooth communication with customers and maintain high levels of customer satisfaction.

Key responsibility
Handle customer queries via phone, email, and chat in a timely and professional manner
Assist customers with order status, product information, returns, and complaints
Resolve customer issues efficiently while maintaining a positive brand experience
Coordinate with internal teams (sales, logistics, and operations) for issue resolution
Maintain accurate records of customer interactions and feedback




Follow up with customers to ensure issues are fully resolved
Support in improving customer satisfaction and retention
Escalate complex issues to senior management when required

Reruired skills & Qualifications:
Valuable communication skills (Hindi & English preferred)
Strong interpersonal and problem-solving skills.
Basic computer knowledge (Excel, email handling, CRM tools preferred)
Ability to handle customers calmly and professionally.
Prior experience in customer support will be an advantage.
Graduation or equivalent preferred (not mandatory for experienced candidates)

📌 Customer Support Executive (Gurugram)
🏢 Nidhi's Grandmaa Secret
📍 Gurugram