We are expanding

As our work with schools continues to grow, we are looking for someone to take ownership of Customer Success across our school network.

This is not a conventional customer service role. You will work closely with school principals and coordinators, build relationships over time, understand what schools need, and make sure they continue to see value in working with us.

You will be responsible for:

Building and maintaining robust relationships with school principals and coordinators
Regularly engaging with schools and keeping track of key conversations, requirements and concerns
Ensuring timely follow-ups and resolving school-related issues
Managing school renewals and identifying opportunities for continued engagement
Planning and coordinating online engagements such as Booktern sessions, Asymmetrical Talks and book recommendations
Coordinating special webinars and engagement programmes during school holidays
Planning and tracking offline school visits and other engagement activities
Maintaining transparent records of school interactions, renewals,



feedback and issue resolution
Working closely with the internal team to ensure schools receive the right support at the right time
Supporting Publisher Connect and other school-related initiatives as required

A few things that matter to us:

You communicate clearly and are comfortable speaking with senior school leaders
You are good at building relationships without being overly transactional
You are organised and comfortable maintaining trackers and working with Excel
You take ownership of your work and do not need to be chased for every next step

We would prefer someone with around five years of experience, ideally in education, schools or ed-tech. That said, we are far more interested in capability than a number on a resume. If you can build relationships, solve problems and make schools feel well looked after, we would like to hear from you.

Location: Pune
Type: Full-time
Travel: Required
Compensation

📌 Customer Success Manager (Pune)
🏢 Asymmetrical Learning
📍 Pune