Job Title: L1 and L2 RPA Support Engineer – Automation Anywhere
Experience: 3-7 Years
Location: Mumbai / Pune / Hybrid
Job Summary:
We are seeking an experienced RPA Support Engineer / Support Lead with solid expertise in Automation Anywhere to manage, monitor, troubleshoot, and support enterprise automation solutions. The candidate will be responsible for ensuring high availability of bots, incident management, root cause analysis, stakeholder communication, and continuous improvement of RPA processes.
The ideal candidate should possess hands-on experience in Automation Anywhere Control Room administration, bot troubleshooting, production support, and managed service operations.
Key Responsibilities
Production Support & Monitoring
Monitor daily bot executions and ensure smooth operation of production automations.
Proactively identify bot failures, performance issues, and execution anomalies.
Analyze Control Room logs and troubleshoot bot execution issues.
Perform bot reruns and recovery activities as per approved procedures.
Ensure adherence to defined SLAs and operational KPIs.




Incident & Problem Management
Investigate and resolve L2 support tickets related to bot failures.
Perform Root Cause Analysis (RCA) for recurring incidents.
Coordinate with L3/OEM teams for complex technical issues.
Maintain incident records and resolution documentation.
Drive permanent fixes to reduce recurring incidents.
Automation Anywhere Administration
Manage Automation Anywhere Control Room activities.
User and role administration.
Credential Vault management.
Bot deployment and version management.
Schedule management and workload balancing.
Runner machine health monitoring.
Change & Release Management
Support bot deployments across DEV, UAT, and Production environments.
Participate in release validation and post-deployment monitoring.
Review change requests and assess support impacts.
Coordinate with development teams during releases.
Stakeholder Management
Provide timely updates to

📌 RPA Support Engineer (Mumbai)
🏢 Lauren Group
📍 Mumbai