Role Purpose
The Control Tower Specialist will be responsible for driving end-to-end visibility and control of the supply chain for the Staples category, ensuring seamless coordination across order management, planning, warehousing and logistics. The role requires strong systems expertise (SAP/HANA/ECC), advanced analytics capability (Power BI, SQL, Advanced Excel, Azure) and a solid understanding of supply chain operations to enable timely, data-driven decision making.

Key Responsibilities
• Systems & Data Management: Hands-on working knowledge and understanding of SAP- HANA and ECC modules relevant to order-to-cash and supply chain processes.
• System Interfaces: Strong understanding of system interfaces including WMS (Warehouse Management System) and TMS (Transportation Management System) to ensure smooth data flow across platforms.
• Analytics & Reporting: Expertise in Advanced Excel, Power BI, SQL and MS Azure to build, maintain and enhance reports and dashboards.
• Data Modelling: Solid understanding of building data models,



reports and dashboards that enable faster and more accurate decision making across the supply chain.
• Supply Chain Domain: Sound understanding of Supply Chain, Logistics, Order Management and Planning functions to support control tower operations.
• Control Tower Operations: Monitor daily supply chain performance (order fulfilment, inventory, in-transit shipments, delivery timelines) and flag exceptions/deviations proactively.
• Issue Resolution: Identify bottlenecks and exceptions across the order-to-delivery cycle and coordinate with cross-functional teams (warehousing, transportation, planning, customer service) for timely resolution.
• MIS & Dashboards: Prepare and publish periodic MIS reports, dashboards and performance scorecards for review with stakeholders and leadership.
• Process Improvement: Drive continuous improvement initiatives to enhance control tower processes, reduce turnaround time and improve service levels.
• Stakeh

📌 Supply Chain Control Tower Specialist (Bengaluru)
🏢 Reliance Consumer Products
📍 Bengaluru