Role Summary

We are hiring a hands-on IT, Network & Systems Administrator to own day-to-day IT service delivery and to operationalize Identity & Access Management and IT Asset Management as we build an ISO 9001 / ISO 27001 / SOC 2-ready ITSM foundation. You will run the service desk on ServiceDesk Plus, administer endpoints via Endpoint Central, manage the corporate network and systems, and execute the joiner-mover-leaver access lifecycle end to end. This is a builder-operator role: you will help write the procedures, then run them with audit-grade discipline. You will work alongside a senior IT Operations engineer and a security team, reporting to the Head of IT.

Qualifications & Experience — Must Have
4–7 years of hands-on IT administration experience covering Windows and Linux systems, Active Directory / contemporary IdP (SSO, MFA), and enterprise networking fundamentals (TCP/IP, VLANs, DNS, DHCP, VPN).
Demonstrable experience operating an ITSM tool (ServiceDesk Plus, Jira Service Management, Freshservice, or similar) with SLA-driven queues.




Experience with endpoint management platforms (Endpoint Central / ManageEngine suite, Intune, or similar): imaging, software deployment, configuration policies.
Practical experience executing user access lifecycle (provisioning/deprovisioning) in a controlled, approval-based environment.
Working knowledge of asset management practices — inventory, tagging, lifecycle, license tracking.
Exposure to AWS administration (IAM users/roles, EC2 basics) for corporate workloads.
Strong documentation habits — SOPs, runbooks, knowledge articles.

Qualifications & Experience — Preferred
Experience working in an ISO 27001 / SOC 2 certified environment and producing audit evidence.
FortiGate exposure (VPN administration, basic policy literacy).
Scripting for administration (PowerShell, Bash, or Python).
Experience integrating HRMS-driven JML workflows with ITSM tooling.
Wazuh or other SIEM/EDR agent deployment experience.

Certifications
ITIL 4

📌 IT, Network (Hyderabad)
🏢 Cantellat Solutions
📍 Hyderabad