Director – Enterprise Support & Reliability Engineering (ESRE) - Supply Chain

Job Description
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Enterprise Support & Reliability Engineering (ESRE) Team

You will be part of the Enterprise Support and Reliability Engineering – Supplychain Support group, supporting our mission of providing frictionless, always-on Supplychain services to the customers, as well as supporting custom business workflow tooling. We monitor the productions Supplychain services, detect issues early, and resolve operational and functional issues.

As the Director of SRE, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce environment. The role requires deep technical expertise in eCommerce platforms, order management systems (specifically IBM Sterling), and supply chain operations.

Responsibilities





Lead and Manage a cross skilled team of site reliability engineers responsible for supporting, maintaining and scaling our eCommerce platforms and IBM Sterling Order Management System (OMS): Custom eCommerce platform, IBM Sterling Order Management & custom-built micro-services including inventory promising for direct to customer and stores, inventory sourcing, transactional visibility, Payment processing, order management and maintenance, Custom Drop Ship UI, Care Center UI, Returns UI and MDM.
Provide technical and functional leadership with deep knowledge in the above areas and contribute as Supply Chain SME in the product design, solution design, deployment, business reviews, 3rd party vendor tools assessments discussions.
Think strategically to evaluate the current state and create and execute a road map to build operational efficiencies, supportability of the current features and ensure high st

📌 Director - Enterprise SRE & Support Supply Chain (Hyderabad)
🏢 Williams-Sonoma
📍 Hyderabad