Role Description
The Front Office Associate will be responsible for managing and assisting with day-to-day guest interactions and front office operations at Indriya Sands Resort & Adventure Park. The role involves both direct guest interaction and behind-the-scenes coordination to ensure a smooth and welcoming guest experience.
Key responsibilities include meeting and greeting guests, assisting with check-in and check-out procedures, handling guest inquiries and requests, coordinating with housekeeping, F&B;, reservations and other departments, and ensuring guest requirements are followed up promptly.
The associate will also be responsible for handling incoming phone calls, emails and WhatsApp messages, assisting guests with room and resort-related queries, providing information about resort facilities and activities, and maintaining clear and professional communication with guests before, during and after their stay.
The role requires a proactive and service-oriented individual who can communicate confidently with guests, manage multiple requests,



resolve basic guest concerns and maintain Indriya’s standards of hospitality and professionalism.
This is a full-time, on-site role based in Kochi, with flexible working hours including weekends and holidays as required by hotel operations.
Qualifications
Strong guest-handling and customer service skills with a friendly and qualified approach.
Good verbal and written communication skills with confidence in handling guests directly.
Good telephone etiquette and the ability to handle guest inquiries professionally.
Comfortable handling emails, WhatsApp messages and other digital guest communications.
Ability to assist with check-in, check-out and basic reservation-related activities.
Ability to coordinate effectively with housekeeping, F&B;, reservations and other departments.
Basic computer knowledge and familiarity with hotel management software or digital systems.
Good attention to detail, follow-up skills and the abili

📌 Front Office Associate (Kochi)
🏢 Indriya Group Of Hotels
📍 Kochi