Position Purpose:
We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients.
They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Preferred Functional Knowledge (Skills & Tools):
Positive communication and Writing skills. Should be able to connect with leadership of clients.
Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
Convincing skill, Knowledge on Account management practices.
Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage
Functional knowledge of HR systems and Customer Success/management





Key Responsibility (Day to Day Activities):
Gather feedback on product experience during the entire customer lifecycle
Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
Share best practices with clients on how to achieve product success
Identify the risk client proactively, mitigate and escalate as deemed appropriate
leading to reduction of client churn
Frequent client reach outs, review Account health, Publish accounts dashboards.
Client visits, when required

Qualification and Experience
6 to 10 years of experience in customer management roles.
Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
Experience in Customer Success for HR Tech application is preferred.
We are open to candidates from Kolkata and nearby locations as follows: Odisha, Bhubaneswar Jharkhand etc

📌 Account Manager (Kolkata)
🏢 Greythr
📍 Kolkata