DHL is hiring for the role of Executive - Customer Service - BLR!

Responsibilities of the Candidate:

- Handle inbound customer calls in line with defined standard operating procedures and service quality benchmarks.

- Record pickup requests accurately and coordinate with pickup staff for timely execution.

- Resolve customer queries related to shipment tracking, transit times, and delivery updates.

- Manage customer claims and complaints, ensuring coordination with operations for effective resolution, and escalate unresolved cases.
- Conduct cross-sales, TDD sales, and other customer service sales initiatives to meet defined sales targets.
- Actively liaise with the tracking team for shipment status updates and forward unresolved queries promptly.
- Ensure all pickup and delivery requests are managed within defined timelines.
- Maintain adherence to best-in-class customer service parameters across all interactions.





- Ensure that EMS is properly implemented and that environmental matters are properly handled at all stages

- The incumbent should be ISO 14001 :2015 trained or has a valuable awareness about Environmental initiatives/ ESG

- Should be able to handle environmental customer complaints smoothly

Requirements:

- Essential: Graduate in any discipline.

- 1 - 3 years of experience in customer service or contact centre operations (preferably in logistics/e-commerce/retail).

- Freshers with strong communication skills may also be considered.

- Proficiency in handling customer service calls and CRM systems.

- Knowledge of shipment tracking processes and customer query resolution.

- Basic sales orientation with the ability to cross-sell products/services

📌 Executive - Customer Service (Bengaluru)
🏢 Unstop
📍 Bengaluru