Job Description
OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced
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between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's
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leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
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We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a
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customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
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represents the brand. The Customer Experience & CRM Intern is the person who makes sure every
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one of those touchpoints feels premium, prompt, and personal.
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About the Role
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This is a hands-on, customer-facing role. You'll be the first point of contact for every customer across
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our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
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conversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,
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recovering abandoned carts, gathering feedback, and building the relationships that turn first-time
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buyers into loyal customers.
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You'll work closely with the Operations Manager and founding team. This is a small team where your
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work is visible, your contribution matters, and your growth path is clear.
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Key Responsibilities
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A. Customer Communication & Enquiry Management
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• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,
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Instagram, Facebook, and email
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• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and
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shipping — accurately and on-brand
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• Maintain a warm, qualified, premium tone in every interaction that reflects OATH's
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positioning, even in difficult conversations
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• Meet defined response-time standards — acknowledge enquiries promptly during working hours
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and resolve or escalate within the same day
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• Log every conversation and its outcome in the CRM/t
📌 Customer Relations Manager (Pragpura)
🏢 Oath
📍 Pragpura