An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence
Overview
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Additionally, this position will be responsible for responding to alerts from servers, applications, and network and assigning to appropriate support personnel.
Responsibilities
The IT Service Desk and Network Operations Team is 24x7x365 in support of internal and external customers. The schedule for this is Sunday through Thursday, 3:00 PM to Midnight US Eastern Time (assumes one hour of breaks and eight hours of working time). This equates to Monday through Friday, 12:30 AM to 9:30 AM India Time. Flexibility to work other shifts as needed for coverage is required.
Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.




Monitor and respond to multiple channels of customer communication including chat, email, and phone.
Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
Support the following types of calls, questions, or tickets (not all-inclusive):
IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software, Windows/MAC OS)
IT Infrastructure (ex. telephones, network/internet connectivity)
Customer Service Requests (ex. password resets, VPN token resets, service questions)
Application Troubleshooting
Production and Non-Production workplace platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.
Team closely with Network Operations, Server Operations, Security Operations, Application Operations and Customer Service Center to help design, manag

📌 Customer Service Rep II (India)
🏢 Transaction Network Services
📍 India