Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a team-oriented community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role
As an AWS Amazon Connect Expert within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.

Experience in building and understanding solution and implementing CCaaS.
Propose technology solution at client premise, Capgemini’s Delivery center or cloud-based solution as required by the client.
Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
Work with solutions team and propose the best technology solution suited as per the client’s requirements.
Proficiency in programming languages such as Python, Node.js, or Java.




Experience with AWS services and their integration with Amazon Connect (e.g., Lambda, DynamoDB, S3, Kinesis etc.).
Familiarity with AI, ML, and Generative AI technologies and their applications in contact centers.
Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, Zendesk, Salesforce etc.
Familiarity with other contact center platforms and solutions (e.g., Genesys, Cisco, Avaya).
Your Profile
Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team.
Minimum 10 to 11 years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with ad

📌 Amazon Connect- (Kolkata)
🏢 Capgemini
📍 Kolkata