Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Responsibilities
Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.




Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Must have Skills:
The Product Owner will work within our large Salesforce ecosystem.
Lead strategies for Sales Cloud and Experience cloud to optimize resource and performance.
Drive new endeavours, maintain existing solutions and refactor technical debt.
Salesforce Admin Certification would be having an Edge; Other certifications are valuable to have.
Work within our team of Product Owners, Engineers, and Architects to help validate POCs, rolling out new solutions when needed
Software Product Business Knowledge: Thorough understanding what the platform can do natively. Knowing the difference between a Flow, a Validation Rule, and a Custom Object allows you to guide developers and prevent "over-engineering.
Effective Communications:

📌 Digital Product Owner (Chennai)
🏢 Caterpillar
📍 Chennai