We are seeking a highly motivated, detail-oriented, and tech-savvy Process Excellence & AI Productivity Specialist to join our agile team. In this role, you will be instrumental in mapping and optimizing business processes, fostering the hands-on adoption of Generative AI tools (such as Microsoft Copilot, Claude, and Gemini) to eliminate waste, and maintaining the key SharePoint and collaboration platforms that power our team's workflows.
This position is ideal for an ambitious professional with 1–3 years of experience who has a passion for operational excellence and a hands-on approach to leveraging technology to drive business efficiency.
Responsibilities:
SharePoint & Collaboration Administration: Manage, create, and maintain SharePoint lists, libraries, permissions, and metadata structures to ensure optimal team collaboration, document control, and information architecture.
AI Tool Integration & Adoption: Support the day-to-day integration and adoption of AI productivity tools (e.g., Microsoft Copilot, Gemini, Claude).



Help team members build effective prompting habits and automate routine workflows.
Continuous Improvement & Process Mapping: Assist in mapping, documenting, and optimizing business processes using established Lean Six Sigma methodologies (e.g., SIPOC, Value Stream Mapping) to identify bottlenecks and eliminate waste.
Project Coordination: Serve as the coordinator for productivity and digital transformation initiatives—tracking project milestones, managing deliverables, and preparing regular status updates for stakeholders.
Feedback & Optimization Loops: Gather and analyze user feedback on process changes and AI adoption metrics, identifying friction points and contributing to iterative enhancements.
Training & Enablement: Develop and deliver basic training materials, quick-reference guides, and support resources for end-users on SharePoint best practices and AI productivity techniques.
Reporting & Analytics: Develop and maintain basic reports an

📌 Process Excellence and AI Productivity Specialist (Mumbai)
🏢 Citi
📍 Mumbai