Overview:Providence Information Services is seeking a Senior Telecommunications Engineer to design and support an enterprise Cisco VOIP Based telecommunications systems. The candidate should have solid expertise in Cisco voice migrations, deployment & supporting voice infrastructure. The candidate will be part of a team of Voice engineers responsible for all telecom designs and standards implemented across Providence. They will ensure the efficient and reliable operation of all telecom infrastructure and services while providing technical support and guidance to customers and other stakeholders. The position requires a strong technical background, including expertise in both legacy TDM and Cisco VoIP-based telecommunications technologies in a large enterprise environment. Success in the role requires Deisgn thinking, ability to interpret complex issues,interpersonal communication, problem-solving, and critical thinking skills. It is also important the candidate possess the ability to work independently and as part of a team.
Key Responsibilities:

Telecom Design & Standards:





Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments.
Ensure compliance with regulatory and security requirements during migrations and deployments.

Troubleshooting & Support:

Perform advanced troubleshooting for voice infrastructure issues during and after migrations.
Collaborate with cross-functional teams to resolve complex technical challenges quickly.

Migration & Deployment Expertise:

Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration(BAT).
Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards.
Configure and optimise Cisco Call Handlers and voicemail systems for new and migrated environments.
Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support.

Documentation & Process Improve

📌 Lead Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad