Job Responsibilities
Serve as offshore lead for load testing and test tool operational support activities.
Provide technical support for certification, regression, performance, and service validation activities utilizing AT&T-approved; testing platforms.
Ensure load generation, traffic simulation, performance testing, and automation platforms are available, configured, and operational to support testing demands.
Perform troubleshooting, triage, and resolution of tool, setting, infrastructure, and platform issues impacting testing activities.
Coordinate with testing teams, NF owners, project teams, vendors, lab operations, automation teams, and onshore counterparts to resolve support requests and operational issues.
Support onboarding, enablement, and adoption of testing tools, automation platforms, and operational processes.
Monitor tool health, platform performance, capacity utilization, and operational readiness across lab and production environments.
Manage and prioritize support requests, incidents, defects,



and enhancement activities to ensure timely resolution and service continuity.
Support software upgrades, patching, deployment, maintenance, and lifecycle management of testing platforms and associated infrastructure.
Ensure operational procedures, documentation, knowledge articles, and support processes remain current, accurate, and effective.
Drive automation-first operational practices and identify opportunities to improve efficiency through automation and self-service capabilities.
Provide status reporting, operational metrics, risk assessments, and escalation management to leadership and stakeholders.
Support 24x7 operations through follow-the-sun coordination and structured handoffs across three global regions: US, Europe, and India.
Partner with vendors and internal engineering teams to resolve complex technical issues and improve platform reliability, scalability, and performance.
Support capacity planning, benchmarking, performance analysis, and

📌 Sr Specialist System Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru