Client Relationship

ü Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these

ü Use in office time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity

ü Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to

ü Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards

ü Implement client best practice, ways of working and role model behaviours to junior team members

ü Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team

ü Seek constructive resolutions in difficult circumstances

ü Work positively towards developing a trusting business adviser relationship

ü Deliver a highly responsive service to clients,



continuing to build good relationships and trust with your contacts

ü Understand where Worldpanel complements and competes with other information your client buys

ü Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts

Account Handling

ü Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments

ü Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target

ü Contribute to account planning, offering ideas for development

ü Be aware of contractual obligations and manage any potential conflicts in good time

ü Anticipate client demands and proactively find solutions, rather than just answering requests

ü Communicate effectively with senior management ensuring that they are kept up-to-date

📌 Account Manager (India)
🏢 Numerator
📍 India