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About the Role
As a Production Support Technician I, you will provide first-line application and operational support for Enterprise Fraud Risk Management (EFRM) solutions within the banking and payments domain. You will help ensure the stability, availability, and performance of critical fraud detection applications that support secure digital banking transactions. Success in this role is measured through timely incident resolution, effective monitoring, adherence to service levels, and collaboration with support teams and stakeholders to minimize business disruption. You will play a key role in supporting operational excellence, regulatory compliance, and continuous service improvement.
What You Will Be Doing
This position requires working from the client location in Kolkata and contributing to operational excellence in a highly regulated financial workplace.
Monitor application performance, system health, and scheduled jobs to ensure service availability.
Provide first-level support for fraud management applications and banking payment platforms.
Log, classify, prioritize, and track incidents and service requests through ticketing systems.
Investigate alerts, review application logs, and escalate complex issues to higher support levels.
Execute documented operational procedures and support audit and compliance requirements.
Generate daily operational reports and deliver ad hoc reporting within agreed service levels.
Support user acceptance testing activities and assist business users with application-related queries.
Collaborate with infrastructure, application, OEM, and support teams to resolve service disruptions.
Perform database queries a
📌 EFRM – Production Support (Pune)
🏢 FIS
📍 Pune