Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
About the Role:
We are hiring a Lead Backend Engineer to drive the design and development of backend services and APIs that power our CPaaS platform. You’ll work on high-throughput, event- driven systems supporting voice routing, provisioning, billing, analytics,



and more. This role demands a strong foundation in distributed systems, API design, and real-time
architecture.
What You’ll Do
Design and implement scalable RESTful APIs and backend services for CPaaS workflows (number provisioning, SIP trunking, user auth, call logs, etc.)
Work closely with VoIP team to expose APIs for call control, diagnostics, and session tracking
Build asynchronous workflows using message queues (Kafka, RabbitMQ, or SQS)
Own database models, caching strategies, retry logic, and service reliability patterns
Ensure system observability with structured logging, metrics, tracing, alerts
Partner with QA to build automated tests, mocks, and integration coverage
Contribute to internal documentation, runbooks, and deployment playbooks
What makes you qualified?
5+ years of hands-on experience in backend development in distributed systems
Solid systems programming and debug

📌 Lead Software Engineer (Gurugram)
🏢 Sprinklr
📍 Gurugram