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Team Overview
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
The Global Customer Care & Servicing Support team serves as a strategic partner to Consumer Operations, B2B Operations, Risk, Compliance, Legal, Technology, and Data & Analytics organizations. We are responsible for delivering operational excellence, strengthening risk management practices, driving regulatory compliance, and enabling scalable,



consumer-centric processes across a complex global operating environment. As the Principal, Global Care & Servicing Support, you will provide strategic leadership for global operational support functions serving both B2B and B2C processes. You will lead the development of process governance frameworks, operational risk management practices, regulatory readiness activities, and continuous improvement initiatives that enhance performance, reduce risk, and improve consumer outcomes. This role requires an experienced financial services leader who combines robust operational risk expertise, deep process management capabilities, and strategic thinking to drive transformation across a highly matrixed organization. You will work closely with Operations, Compliance, Legal, Audit, Product, Technology, and Analytics teams to identify opportunities, mitigate risks, strengthen controls, and deliver measurable business value. Operating in a global en

📌 Principal Advisor Business Operations Process and Compliance Owner (Mumbai)
🏢 TransUnion
📍 Mumbai