Step into the world of innovation at Thomson Reuters—where your technical expertise meets global impact. As an Application Analyst, you'll be at the forefront of empowering clients by delivering exceptional support for our cutting-edge software solutions
The Application Analyst, role sits within our front-line technical support organization, which is tasked with assisting customers to successfully utilize our software solutions therefore meeting their firm’s business objectives.
Hybrid Work Mode: 2-3 days mandatory Work from Office every week.
Successful candidate will be required to cover at least one weekend shift (Saturday or Sunday)
Shift timing: Candidate should be comfortable to work in rotational shifts. [5:00AM - 2:00PM IST or 7:30PM - 4:30AM IST (night shift)]
About the Role:
In this chance as Application Analyst, you will be:
Responding to and solving queries raised by our customers during their use of our applications, responding to customer by phone, e-mail or case comments.
Concisely and accurately document support request information,



paying particular attention to problem description, resolution, user reaction and follow up action.
Interact with colleagues to resolve customer issues effectively and timely.
Use internal resources as needed and escalate issues to Team Lead or Manager.
Maintain up to date product knowledge of all supported products.
Maintain correct contact details for our client base on our internal systems.
Ensure common queries have a Knowledge Base Article (KBA).
About You
You’re a fit for the role of Application Analyst if your background includes:
Bachelor's degree is required.
Have an excellent level of English.
1-2 years of relevant experience is required.
Strong customer service and communication skills.
Experience providing technical support for enterprise class software.
Problem solving skills.
Able to work as part of a Team.
Experience with ONESOURCE Indirect Tax Determination (Sabrix), Vertex or Avalara is good to have.

📌 Application Analyst (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad