Customer Success Manager, Sales & Trading (S&T;)
Customer Success Managers (CSMs) connect our clients to LSEG’s solutions.
As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.
This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers.
You will be responsible for the Customer Value Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering an elite customer experience.
You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth.
Additionally,
you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap.
Role Overview
Client Satisfaction
Develop and implement the customer success strategy and customer value plan for trading accounts to drive revenue retention
Training Coordination
Deliver highly engaging customized workflow-based customer engagements/ training sessions
Relationship Management
Build deep relationships with key customer stakeholders to advise engagement strategy and build "Refinitiv advocates"
Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
Retention and growth
Supervise customer health, adoption metrics, renewals and execution of customer success plans
Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
Provide insights to Market Development, C
📌 Customer Success Manager (Mumbai)
🏢 LSEG
📍 Mumbai