We are seeking an experienced L3 Support Engineer to provide BAU support for Portfolio Services applications built on the Salesforce platform. The candidate will act as a bridge between business stakeholders and technical teams, ensuring smooth operations, issue resolution, and continuous improvement of business processes. The ideal candidate should possess strong communication skills, a positive understanding of business processes, and hands-on Salesforce expertise to analyze, troubleshoot, and implement effective solutions.
Key Responsibilities
Production Support & Incident Management
Provide L3 production support for Portfolio Services applications and Salesforce solutions.
Analyze, troubleshoot, and resolve complex production issues within SLA timelines.
Perform root cause analysis and implement preventive measures.
Coordinate with cross-functional teams during incident resolution and deployments.
Monitor application performance and proactively identify potential risks.
Business Engagement




Act as the primary point of contact for business users regarding application issues and enhancements.
Communicate effectively with stakeholders to understand business requirements and challenges.
Translate business needs into technical solutions within the Salesforce ecosystem.
Facilitate discussions between business teams, developers, and support teams.
Salesforce Solutioning
Understand existing Salesforce configurations, customizations, and integrations.
Evaluate business requirements and recommend appropriate Salesforce-based solutions.
Support configuration changes, data fixes, and minor enhancements.
Collaborate with development teams on solution design and implementation.
Ensure solutions align with business objectives and platform best practices.
Change & Release Management
Support release deployment activities and post-deployment validations.
Assess impact of changes on existing business processes.
Maintain support documentation, knowledge articles, and operational procedu

📌 Support Engineer (Hyderabad)
🏢 Algoleap Technologies
📍 Hyderabad