ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Purpose of this position / Position summary
Zeiss Vision Care in India is on a high growth trajectory. The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving Zeiss India’s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain.
This position requires a strategic thinker with solid operational skills and a customer-centric mindset to support and scale the busi-ness effectively.



The incumbent will also spearhead the digital transformation of the Vision Commercial function.
This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.
Primary duties and responsibilities
1.Strategic Planning and Execution:
a.Develop and implement business strategies, plans, and procedures to support company’s growth and objectives.
b.Oversee operations to ensure efficiency, quality, and cost-effective management of resources.
c.Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations.
d.Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs.
2.Last Mile Operations & Customer Experience:
a.Own last-mile operations covering delivery, installation, commissioning, service respon

📌 Head of Customer Success, Last Mile Operations and Digitalization (Bengaluru)
🏢 ZEISS Group
📍 Bengaluru