This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistant / Deputy Manager - Collection & Retention based in India.
This role is responsible for driving customer retention, reducing churn, and improving overall customer profitability.
You will lead teams and implement creative strategies that strengthen customer loyalty and reduce disconnections.
The position combines customer experience, collections, people leadership, analytics, and continuous process improvement.
You will use customer insights, complaint trends, and performance data to identify opportunities and deliver measurable improvements.
A key part of the role is building a culture of care, accountability, productivity, and high-quality service.
You will also work closely with cross-functional teams and senior management to resolve escalations and improve processes.
This opportunity is well suited to an experienced retention leader with strong industry knowledge and a proven record of managing large teams.
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Accountabilities




Lead the implementation and continuous improvement of customer retention and collection processes.
Drive gross and net churn targets by developing strategies that reduce customer disconnections and improve retention.
Improve team productivity, operational efficiency, and service quality through effective performance management.
Analyze customer feedback, call quality, repeat complaints, and service issues to identify root causes and recommend permanent solutions.
Build and promote a culture centered on customer care, compassion, accountability, and strong performance.
Ensure customer requests and concerns are addressed promptly and effectively.
Coach, support, and develop team members by identifying training and capability-building needs.
Explore automation opportunities to reduce manual intervention and improve operational efficiency.
Build strong cross-functional relationships and coordinate with r

📌 Assistant / Deputy Manager - Collection & Retention (India)
🏢 Jobgether
📍 India