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Your day at NTT DATA
The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events and works towards associate to qualified level certification, whilst at the same time developing business knowledge.

Key responsibilities:
Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
Takes responsibility for problem resolution and troubleshooting during project lifecycle.
Escalates complex problems to the relevant third parties.




Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
Compiles and maintain project administration (Time Capture and feedback to stakeholders).
Conducts elementary presentations within the customer's organization.
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
Provides support and work alongside with L3 and L4 engineers on deployments and support.
Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies.
Provides support and activation of security certificates for the relevant Cisco products as per vendor best practice.
Performs any other related task as required.

To thrive in this role, you need to have:
Developing knowledge share, coaching and mentoring of L1 engineers on a regular basis.
Good verbal

📌 Senior Associate Collaboration TS Systems Integration Specialist (Bengaluru)
🏢 NTT
📍 Bengaluru