This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, IT Operations based in India.
This is a senior IT leadership role responsible for the reliability, security, and operational performance of a complex technology environment. You will lead the teams, processes, and systems supporting change management, service delivery, infrastructure operations, and operational security. The role combines strategic leadership with hands-on involvement in critical incidents, governance, audits, and executive reporting. You will establish disciplined operating practices, strengthen service quality, and drive continuous improvement across IT operations. Success will be measured through availability, SLA performance, incident reduction, audit readiness, and team development. This is an chance to build mature operational capabilities while partnering closely with technology, security, risk, compliance, and business leadership.
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Accountabilities
Own and continuously improve the enterprise change management program,



including policies, workflows, approval gates, implementation readiness, rollback planning, and post-change validation.
Chair the Change Advisory Board (CAB), ensuring production changes are properly assessed, approved, documented, and supported by complete audit trails.
Lead the IT service desk and end-user support organization, establishing service-level targets for response, resolution, customer satisfaction, and first-contact resolution.
Oversee employee onboarding and offboarding, device provisioning, access management, and the lifecycle of laptops, peripherals, software, and other IT assets.
Establish clear Tier 1 through Tier 3 support structures, escalation paths, ownership models, and knowledge-management practices.
Own the full incident and problem management lifecycle, including detection, triage, escalation, resolution, executive communication, root cause analysis, and c

📌 Director, IT Operations (India)
🏢 Jobgether
📍 India