Area(s) of responsibility
Skill: ServiceNow ITOM Archiect(Certificate Management & PKI)
Requirement Summary
Seeking a Senior ServiceNow ITOM Architect to lead the design and implementation of a Certificate Lifecycle Management (CLM) solution integrated with Microsoft PKI/ADCS.
Solid expertise in ITOM (Discovery, CMDB, Service Mapping) and experience with Certificate Management, PKI, or ADCS integrations are essential. The architect will own solution design, implementation governance, stakeholder engagement, and AMS knowledge transfer.

Key Responsibilities

Lead architecture and solution design for ServiceNow Certificate Lifecycle Management.
Design certificate discovery, inventory, tracking, and ownership processes.
Integrate ServiceNow with Microsoft ADCS and enterprise PKI platforms.
Define and implement certificate request, issuance, renewal, revocation, and expiry workflows.
Establish certificate-to-CMDB relationships and ownership models.
Drive CMDB governance, data quality, reconciliation, and operational standards.
Design dashboards, reporting, monitoring,



and proactive certificate expiry notifications.
Conduct workshops with Security, IAM, Infrastructure, Cloud, and DevSecOps teams.
Define support processes, governance models, and technical documentation.
Provide implementation guidance and knowledge transfer to AMS/support teams.

Mandatory Skills
ServiceNow ITOM

8+ years of ServiceNow experience.
Strong expertise in:

ITOM Discovery
CMDB
Service Mapping
CSDM
ITSM
IntegrationHub
Flow Designer

Experience leading enterprise-scale ServiceNow implementations.

Certificate Management & PKI

Experience working on Certificate Lifecycle Management initiatives.
Strong understanding of:

PKI
Certificate Authorities (CA)
Certificate issuance and renewal
Certificate revocation and expiry management
Certificate governance and compliance

Microsoft ADCS

Experience with Microsoft Active Directory Certificate Services (ADCS).
Experience integrating ServiceNow with ADC

📌 ServiceNow ITOM Architect-Subcon (Bengaluru)
🏢 Birlasoft
📍 Bengaluru