Role: Client Solutions Partner Experience: 8-14 years Location: Mumbai/Bangalore (Hybrid) We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers , while also supporting Providers, Pharma, and Pharmacy organizations. You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem. This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions. Key Responsibilities 1. Healthcare CX Pre-Sales Leadership Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts. Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services). Lead discovery workshops specific to healthcare journeys such as:



Member onboarding & advantages inquiries (Payers) Claims & prior authorization support Provider services & network support Patient access & scheduling (Providers) Pharmacy benefit management inquiries Clinical trial & patient support programs (Pharma) Translate healthcare operational challenges into AI-enabled solution architectures. 2. AI & Contact Center Transformation Advisory Design differentiated solutions leveraging: Virtual Agents (voice & chat) for member/patient containment AI-driven IVR modernization Agent Assist & knowledge augmentation Intelligent routing & intent recognition Healthcare-specific analytics (call drivers, leakage, compliance tracking) Omnichannel engagement (voice, chat, SMS, digital) Articulate measurable business value including: Administrative cost reduction (medical cost ratio impact for payers) Call deflection and containment AHT reduction and agent productivit

📌 Client Solutions Partner (Karnataka)
🏢 Quantiphi
📍 Karnataka