Job Description

This is a remote position. We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements. This is a remote role based in India, requiring strong communication, documentation, and stakeholder coordination skills. Key Responsibilities US/EU IT Field Services Project Coordination Coordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments) Manage work orders and dispatch in office field engineers and partners Track SLA compliance, response times, and resolution timelines Coordinate activities across multiple time zones (IST, CET, GMT, EST, PST) Act as a primary coordination point between end clients, vendors, engineers,



and internal delivery teams Ensure timely ticket closures and accurate documentation Resource & IT Recruitment Coordination Support IT recruitment and resource onboarding for US/EU field services projects Coordinate interview schedules, availability, and deployment readiness Maintain engineer pools, skill matrices, and regional coverage trackers Coordinate background verification, NDA, and onboarding documentation Align engineer availability with project schedules and regional demand Client Communication & Reporting Prepare and share daily/weekly project status reports for US/EU clients Participate in client calls and operational reviews as required Escalate risks, SLA breaches, or resource gaps proactively Maintain audit-ready documentation and compliance records Required Skills & Experience Minimum 1 year of experience in: IT Project Coordination (Field Services / Support Operations) OR IT Recruitment / Resource Management for global projects Hands-on exposure to US/EU field services delivery models Strong unders

📌 Project Coordinator (Mumbai)
🏢 EIL GLOBAL
📍 Mumbai