Full Time
- Hyderabad, Visakhapatnam
- Posted 4 years ago
Role and Responsibilities:
- Help resolve technical queries and software issues for the customer quickly and efficiently
- Obtain all the information necessary in order to resolve a customer software and technical query
- Manage customer expectations regarding estimated response times for issue resolution
- Collaborate with internal teams to address customer inquiries and escalate when required
- Own the customer queries from start to finish; communicate with customers regularly on issue status
- Recommend improvements on existing processes based on the experience gain from customer queries

Skills and Qualification needed:
- Bachelor’s degree in Computer Science or equivalent
- Excellent communication skills (verbal and written) in English
- Complex problem-solving skills and strong attention to detail.




- 2 - 4 years experience in the area of Application and/or Customer support.
- 1 - 2 years experience in Unix Systems, Python, SQL, and scripting.
- Excellent interpersonal skills.
- Able to work under pressure and frequently changing priorities.
- Eagerness to learn and acquire new skills is preferred.
- Strong knowledge in ITIL practices in the area of Incident, Change, and Problem management.
- Experience with Cloud-based setting (AWS).

Job Features:
- Job Category
- Application Support Analyst
- Experience
- 2 - 4 years
- Salary
- Based on Experience, Performance, and competence with the market.
- Contact
- (phone hidden), 91009 86583
- Mail your resumes

📌 Application Support Analyst (Hyderabad)
🏢 Sweken IT Solutions
📍 Hyderabad