Role:City Engineer (Electrical Service Engineer) (Installation, Electrical work, Field work)

Role Overview:
As a part of Company’s service team, you must be capable of independently handling 1 or more product groups with timely expert service and support. Able to identify the root cause of the actual issue, categorise the same as an app or service issue and collaborate accordingly with the concerned team to try and provide onsite resolution. Ability to coordinate and collaborate with other functional / internal teams to achieve lesser TAT for resolutions and in turn customer delight.

Key Responsibilities:
- Onboarding Local Manpower: Recruitment and onboarding of technicians for home installation services.
- Dealer Engagement: Coordinate with dealer principals to ensure the seamless execution of ongoing projects.
- Customer Relationship Management: Maintaining excellent relationships with customer account points of contact.
- Installation Verification: Reviewing vendor-submitted installation reports to verify compliance and quality standards.
- Operational Training:



Delivering basic operational training during installation, as needed. -Service Issue Reporting: Identifying and escalating recurring service issues to the reporting manager for resolution.
- Travel Requirements: Regular travel for team meetings, site visits, and service coordination.
- Should be capable of Delivering basic operational training at installation.
- Provide effective product related support.
- Ensures Preventive Maintenance planning is performed at regular intervals
- Provide timely support for difficult/major product issues to avoid downtime.
- Capable of timely reporting of all maintenance activities.
- Must maintain excellent customer relationships, specifically with his/her account POCs.
- Must adhere to field service policies, procedures and standards.
- Must maintain recommended spare parts for the product range.
- Must ensure appropriate spare parts stock.

Skills and Qualifications

📌 City Engineer (Kolkata)
🏢 Shinewell
📍 Kolkata