At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

How will you make an impact?
- Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
- Participate in commissioning, testing, and certification activities during project delivery.
- Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
- Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
- Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.
- Maintain detailed site documentation, system specifications, and configuration records.
- Perform MAC (Move/Add/Change) activities and system maintenance as needed.




- Assist with NICE-related projects and change management activities.
- Create, track, and remediate cases according to severity and SLA requirements.
- Coordinate with suppliers and third-party representatives for integrated solutions.
- Provide technical guidance to customer administrators on configuration, administration, and user management.
- Manage customer relationships and expectations with transparent, proactive communication.
- Participate in training programs, knowledge sharing, and special projects.
- Perform other related duties as assigned.

Have you got what it takes?
- Minimum 2-3 years of hands-on experience in:
- Microsoft Windows Server administration.
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
- SQL database administration and scripting (queries, stored procedures, and troubleshooting).
- Strong troubleshooting skills, including log analysis and root cause identification.
- Ex

📌 Specialist Professional Services Engineer (Pune)
🏢 NICE
📍 Pune