At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Specialist Program Manager serves an instrumental role in delivering NiCE CX software features, roadmap and solutions to the high-end of the market. Fulfilling the role as Program Manager will help drive, plan and standardize activities across the CX AI platform toward strategic customer initiatives and deliverables. This person is responsible for driving organizational success through governance, standardization, consensus building and planning efficiency efforts. This role provides a stellar prospect for advanced program management as it cares for a deeply complex set of requirements at the intersection of our most strategic customers, product management, architecture, executives and AI-driven innovation
How will you make an impact?
The Specialist Program Manager collaborates with Product Management to disseminate customer-centric requirements, product roadmap and concepts into actionable work items for R&D; Teams
- Architects, Engineers and Quality Assurance Engineers.
- Execute the product vision through roadmap articulation for specific features to internal stakeholders for strategic customers including account teams, architecture, product and executive leadership.
- Interface with teams throughout company to drive, plan, and implement software objectives including initiatives leveraging AI, ML, and automation capabilities.
- Serve as a unifying force for complex and cross-organizational efforts, providing consensus, actionable next steps and communication tailored to the specific audience.
- Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within bud
📌 Specialist Program Manager, Cx (Pune)
🏢 NICE
📍 Pune