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The Service Delivery Client Engineering - Remote Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.

This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
- Key responsibilities:
- Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools,



and end-user computing.
- Provides prompt and productive troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
- Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
- Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
- Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
- Escalates complex or unresolved issues to Management or higher-level engineers or specialized teams, providing comprehensive information and analysis.
- Collaborates with other IT support teams, incl

📌 Service Delivery Client Engineering (Bengaluru)
🏢 NTT Data
📍 Bengaluru