Key Responsibilities
- Making outbound calls to potential customers
- Receiving inbound customer calls
- Explaining products or services
- Generating sales leads and appointments
- Following up with customers
- Maintaining call records and customer data
- Resolving customer queries and complaints
Required Skills:
- Good communication skills
- Confidence and persuasion ability
- Basic computer knowledge
- Customer service orientation
- Time management and patience
Sample Resume Job Title
Telecaller Executive
- Contacted customers to explain products and services.
- Generated leads and scheduled appointments.
- Maintained customer records in CRM systems.
- Achieved daily and monthly calling targets.
Average Qualification
- 10th/12th pass or Graduate (depending on company requirements)
- Knowledge of local languages and English is often preferred.