Customer Experience Executive

Location: Ahmedabad, Gujarat
Experience: 1-3 Years
Salary: ₹20,000-₹30,000/month

Job Summary:
We're looking for a Customer Experience Executive to enhance customer satisfaction by managing feedback, engaging with customers across multiple channels and collaborating with internal teams to improve the overall customer journey.

Key Responsibilities:
- Collect and analyze customer feedback to identify trends and improvement areas.
- Manage customer communities and coordinate product trials, beta testing and feedback programs.
- Monitor online reviews and social media conversations.
- Work with Product, Marketing and Support teams to resolve customer issues and improve customer experience.




- Prepare reports and share actionable insights.

Requirements:
- 1-3 years of experience in Customer Experience, Customer Success, Customer Support, Community Management or related roles.
- Excellent communication and interpersonal skills.
- Experience with CRM, survey or customer engagement tools.
- Solid analytical and problem-solving skills.
- Knowledge of Voice of Customer (VoC), customer retention or online reputation management is a plus.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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