Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries related to products, services, and technical issues.
- Maintain customer records and update information in CRM.
- Follow up on customer complaints to ensure full resolution.
- Escalate complex issues to the concerned internal teams.
- Achieve daily and monthly performance targets.
- Provide excellent service to improve customer experience and retention.
Required Qualifications
- Any degree (Freshers also welcome).
- Good communication skills in English & Tamil.
- Basic computer knowledge and typing skills.
- Ability to manage customer calls with patience and professionalism.
- Experience in customer support / BPO / telecom (optional but preferred).
Skills Needed
- Robust communication & listening skills
- Problem-solving ability
- Customer-centric attitude
- Multitasking and time-management
- Basic knowledge of CRM or ticketing tools (optional)