Job Title: CRM Executive (Customer Relationship Management)

Company: Mani Textiles - The Grand Store
Location: Chennai

Job Type: Full-Time
Experience: 1-3 Years (Retail/Textile experience preferred)
Salary: Best in the Industry

Key Responsibilities
- Maintain and update the customer database accurately.
- Handle customer enquiries, feedback, and complaints professionally.
- Plan and execute customer engagement and loyalty activities.
- Inform customers about offers, promotions, and new arrivals.
- Coordinate with the sales team to improve customer experience.
- Monitor customer satisfaction and resolve issues promptly.
- Prepare CRM reports and customer analytics for management.
- Ensure customer data confidentiality and accuracy.
- Support marketing campaigns and promotional activities.
- Generate repeat business through regular customer follow-ups.




- Maintain records of customer interactions and service requests.

Requirements:
- Bachelor's degree in any discipline.
- 1-3 years of experience in CRM, customer service, telesales, or retail.
- Excellent communication skills in Tamil and English.
- Good knowledge of MS Office (Excel, Word) and CRM software.
- Strong interpersonal, problem-solving, and organizational skills.
- Experience in the têxtile or retail industry is an added advantage.

Working Hours
- Full time
- Shift timing as per company policy

Pay: From ₹15,000.00 per month

Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Red Hills)
🏢 MANI TEXTILES THE GRAND STORE
📍 Red Hills