Req ID: 60056
- Job Function: Business Services & Operations
- Posting Start Date: 25/06/2026
- Posting End Date: 02/07/2026
- Division: BT International
- Job Location: IND Gurugram Tower C&D;
- Advertised Salary: competetive
Recruiter:Anuradha Saldi
Hiring Manager:Ankur Chhabra
Career Grade: F
Internal Closing Date: July 2 2026
About the role
- Provision of service & infrastructure event management support and evolution.
What you will be doing (Role Accountabilities)
1.Support Event management function in Model office
2. Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
3. Provide Event management Support capabilities: -
a. Support tools team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.b. Support investigation of service and component capacity issues.c. Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigationsd. Conduct diagnosis in support of Service Desk, Problem management teame.
Support problem investigationsf. Support development of permanent solutiong. Conduct housekeeping tasksh. Identify performance issuesi. Model options for tuningj. Participate in change on Service assurance tools and approve the same.k. Conduct investigation and Identify issues and opportunitiesl. Optimize event monitoring rules and correlation approach4. Ensures that appropriate Model office product standards.
5. Lead project and coordinate with various stakeholders.
6. Contribute to the Event Management process and its operation and perform defined Event management tasks.
What you’ll need to succeed (Skills & Experience)
kill Category
Skill Title
Key Requirement / Description
Desired Skill Level
- Technical
- Network Management & Monitoring Tools
- Hands-on with tools like EMC SMARTS, EMC Ionix, NCM, Prognosis, SevOne, SNOW/BMC, NetBrain
- Operational & config experience in at least 3 tools; unders
📌 Event Management Senior Associate (Gurugram)
🏢 BT
📍 Gurugram