ONLY LOCAL - NO RELOCATION

F2F INTERVIEW

IT Support & Incident Technician

Location: Bangalore (Marthahalli), Mumbai (Goregaon/Worli)

Job Summary

If you thrive in fast-paced environments, possess strong problem-solving skills, and have a passion for exceptional customer service, we want you on our team.

Key Responsibilities
- Deployment & Hardware Lifecycle: Image, configure, and deploy desktops, laptops, IP phones, and mobile devices for new hires and hardware refreshes. Handle asset decommissioning and offboarding collection.
- Infrastructure & Inventory Management: Monitor and maintain hardware stock levels. Oversee IT/comms room housekeeping, data patching, and provide early-stage planning and execution support for office moves and corporate events.
- Work from home Support: Facilitate secure work-from-home setups, assisting users with connectivity, corporate laptops, and virtual machine (VDI) environments.
- Ticket & Queue Management: Actively manage, document, and resolve requests within enterprise ticket-tracking systems,



ensuring adherence to SLAs/OLAs.

Required Qualifications & Skills
- Experience: Minimum of 3-4 years of experience in an enterprise Desktop Support, Service Desk, or Level 2 IT support role. (Financial industry experience is a plus).
- Core Competencies: Exceptional communication and interpersonal skills; proven ability to work independently under pressure and meet tight deadlines.
- Flexibility: Ability to participate in a rotating on-call schedule and work outside standard business hours (including weekends) for deployments and infrastructure events.

Preferred Plusses
- Certifications: CompTIA A+, Network+, MCSA, CCENT, or ITIL foundations.
- Automation: Basic shell scripting knowledge (PowerShell, CMD line).
- Leadership: Experience leading or mentoring junior team members.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

📌 IT Support Technician (Mumbai)
🏢 Jira technologies
📍 Mumbai