Key Responsibilities:
- Lead and manage the Customer Care Department at the service workshop.
- Monitor Customer Satisfaction (CSAT), Customer Feedback (VOC), and CSI performance.
- Ensure timely resolution of customer complaints and escalated cases.
- Coordinate with Service Advisors, Workshop Managers, and other departments to resolve customer concerns.
- Conduct customer follow-up calls after vehicle service and maintain feedback records.
- Analyze customer complaints and identify root causes to improve service quality.
- Ensure compliance with Maruti Suzuki customer care standards and processes.
- Prepare daily, weekly, and monthly MIS reports related to customer satisfaction and complaint resolution.
- Train and mentor customer care executives to enhance communication and service skills.
- Monitor call quality, turnaround time (TAT), and complaint closure effectiveness.
- Drive customer retention and loyalty initiatives.
- Maintain proper documentation of customer interactions and service records.




- Support dealership management in achieving customer satisfaction and business objectives.

Required Qualifications-
- Minimum Qualification: Graduate (mandatory)
- Preferred Qualification: B.E./B.Tech in Mechanical Engineering
- MBA or PGDM will be an added advantage.

Experience
- 3-7 years of experience in Customer Care, CRM, Service Operations, or Customer Experience.
- Experience in an automobile dealership or automotive service industry is preferred.
- Experience with Maruti Suzuki dealership operations will be an added advantage.

Required Skills:
- Excellent verbal and written communication skills.
- Strong customer handling and conflict resolution abilities.
- Leadership and team management skills.
- Robust analytical and problem-solving capability.
- Good knowledge of Microsoft Excel, Word, and PowerPoint.
- Ability to prepare MIS reports and analyze customer feedback.
- Ability to work under pressure and manage multiple priorities.

What We Offer:
- Compet

📌 Customer Care Manager (Indore)
🏢 Rukmani Motors
📍 Indore