Job Title: Strategic Account Manager Job Overview: The Account Manager is responsible for maintaining and growing relationships with existing enterprise-level clients, ensuring customer satisfaction, identifying opportunities for upselling and cross-selling, and collaborating with internal teams to meet client needs and achieve business goals. Job Responsibilities: Client Relationship Management: -Serve as the primary point of contact for clients and address their inquiries and concerns promptly. -Build and maintain strong relationships with assigned enterprise-level clients. -Understand client needs and business objectives to propose tailored solutions. Account Growth and Revenue Generation: -Identify opportunities for upselling and cross-selling additional products or services to existing clients. -Develop account growth strategies to achieve revenue targets and maximize account value. -Collaborate with internal sales and product teams to propose relevant offerings to clients. Customer Satisfaction and Retention:



-Ensure client satisfaction by regularly and visiting reviewing performance and addressing any issues or concerns. -Work closely with clients to understand their goals and align product or service offerings accordingly. -Develop and implement customer retention strategies to minimize client attrition. Contract and Agreement Management: -Oversee contract renewals and negotiate terms to meet both client and company expectations. -Ensure compliance with contract terms and agreements to maintain a robust business relationship. -Manage contract amendments, extensions, and terminations as necessary. Upsell / Crossell and Reporting: -Prepare accurate forecasts, upsell / cross sell. -Provide regular updates to management on account performance and growth opportunities. -Send out monthly reports to clients with Account ,management, Operations and business updates. Collaboration and Coordination: -Collaborate with internal teams such as sales, operations, marketing

📌 Account Manager (Delhi)
🏢 Red.Health
📍 Delhi