Key Responsibilities
- Strategy and Planning
- Develop ticketing strategies, pricing models, seat maps, and inventory allocations by channel and segment.
- Build on-sale calendars, presale plans, offer codes, and access control rules.
- Define refund, exchange, and transfer policies aligned with legal and organizational standards.
- Operations and Execution
- Configure events in the ticketing system (pricing tiers, bundles, memberships, promo codes, holds/kills).
- Lead on-sale day execution and war rooms; monitor traffic, conversion, and system health.
- Manage order adjustments, upgrades, group sales, and VIP/credential workflows.
- Oversee box office operations, will call, and access control at venue doors.
- Revenue and Yield Management
- Track pace, demand curves, and inventory mix; recommend agile pricing and reallocation.
- Optimize fees, discounts, and packages to hit revenue and occupancy targets.
- Reporting and Analytics
- Produce daily/weekly sales reports, settlement packs, and reconciliations.
- Maintain dashboards on sales pace, conversion, refund rates,



and marketing attribution.
- Forecast sales and provide insights to marketing and programming teams.
- Customer Experience and Support
- Own escalations for complex customer issues and high-value accounts.
- Ensure knowledge bases, FAQs, and scripts are current for customer support and box office staff.
- Compliance and Risk
- Enforce anti-fraud measures, ticket limits, bot mitigation, and resale policies.
- Ensure tax handling, PCI compliance, data privacy, and accessibility standards (ADA/assistive seating).
- Stakeholder Management
- Serve as primary liaison with ticketing vendors, payment processors, and resale partners.
- Coordinate with Marketing on campaigns, tracking links, and promo performance.
- Partner with Finance for settlements, chargebacks, and month-end close.
- Team Leadership
- Hire, train, schedule, and mentor ticketing/box office staff.
- Establish SOPs, QA checklists, and post-

📌 Ticketing Manager (Gurugram)
🏢 Raghav IT Solution Services OPC
📍 Gurugram