Position Title:Governance and Operations Lead
Position Type: Regular - Full-Time ​
Requisition ID: 43985
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
The Governance & Operations Lead is accountable for establishing and maintaining McCain’s Responsible AI governance framework, evaluation standards, risk classification methodology, portfolio reporting, and stage-gate quality processes across the AI organization. Reporting to the VP, Artificial Intelligence, this role serves as the independent authority responsible for ensuring AI use cases are safe, reliable, compliant, and ready to scale. The position partners closely with AI, technology, risk, privacy, and architecture stakeholders while maintaining explicit separation from demand intake and prioritization activities to ensure objective governance and oversight.
What you’ll be doing.
Own and continuously evolve McCain’s Responsible AI standards across fairness,



accuracy, reliability, transparency, privacy, and accountability.
Define evaluation methodologies, quality thresholds, and stage-gate criteria for AI use cases throughout their lifecycle.
Lead and operate governance reviews from solution design through deployment and post-production monitoring.
Maintain evaluation frameworks, red-teaming practices, golden datasets, and testing processes across the McCain AI technology stack.
Oversee the Green, Yellow, and Red (RAG) risk classification framework and ensure consistent application across the AI portfolio.
Partner with Enterprise Risk, Privacy, and Architecture teams to align governance standards, policies, and compliance requirements.
Provide portfolio-level reporting on AI use case status, quality metrics, value realization, adoption, model accuracy, drift, and incident trends.
Drive continuous improvement initiatives that strengthen quality, operational

📌 Governance and Operations Lead (Gurugram)
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📍 Gurugram