POSITION FOCUS

The Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers.

* Consistently provide Best in Class customer service utilizing HDI standards.
* Adhere to best practices as established within Deliver Health.
* Meet and contribute to customer satisfaction goals
* Customer-in focus
* Collaborate with Internal and external resources
* Provide customer Ad hoc training to internal and external customers
* The position requires a customer-focused, self-motivated, and detailed-oriented individual
* Ability to multi-task in a rapid-paced environment
* Act as an interface escalation resource for support, implementations and other interface team members
* Self-driven learner, open to continuous learning approach
* Problem solving/creative thinking mindset




* Solution driven thinking
* Develop internal and external technical documents
* Responsible with team knowledge transfer
* Builds upon problem resolution management
* Builds, Implements, and supports software customer workflow components

PRINCIPAL DUTIES

* Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers.
* When required, build custom interfaces and custom filters
* Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system
* Maintains knowledge of current software versions and known issues
* Responsible for monitoring ticketing system and processing customer/internal user submitted emails to that system
* Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments.
* Responsible for completing all required learning events and training.
* Provid

📌 Principal Interface Engineer (India)
🏢 Deliverhealth Solutions
📍 India