What you will do

Account Strategy: Develop and execute strategic account plans with clear goals, growth objectives, and success metrics. Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities. Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities. Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building: Build deep, trusted partnerships with senior stakeholders across top accounts. Proactively engage to understand evolving business needs and strategic priorities. Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation: Identify and execute upselling and cross-selling opportunities to drive account expansion. Lead contract negotiations to maximize revenue, profitability, and long-term value. Partner with leadership to shape commercial strategy and account growth plans.
Customer Success:



Guide clients through their journey from activation to adoption, growth, and advocacy. Monitor account health and address risks proactively. Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence: Stay informed on industry trends, competitor movements, and customer insights. Leverage market data to refine account strategies and uncover growth opportunities.

Ideal Candidate

You should apply if you have 3+ years of hands-on experience in Key Account Management, ideally in a B2 B Saa S environment. Proven ability to manage complex, high-value client relationships and deliver growth targets. Robust commercial acumen, negotiation, and strategic problem-solving skills. Proficiency in CRM tools, project management, and data analysis. Passion for building long-term partnerships and delivering exceptional customer outcomes.

📌 Customer Success Manager (Bengaluru)
🏢 shopflo
📍 Bengaluru