Roles and Responsibilities:

- Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing

merchant accounts allocated by the company.

- Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and

success on the Petpooja platform.

- Build and maintain robust relationships with restaurant owners by advising them on market

trends, operational improvements, and VAS adoption.

- Act as the primary point of contact for client queries, providing timely solutions and

leveraging feedback to drive continuous improvement.

- Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS

adoption, demos, and client visits.

- Ensure merchants are well-informed on managing day-to-day operational challenges and

growing their businesses using Petpooja tools.

- Conduct promotional campaigns and local marketing initiatives to develop referrals and

expand Petpooja’s presence within the merchant network.

- Collaborate with internal teams to streamline sales processes, optimise reporting, and





identify areas for operational efficiency.

- Share market feedback and development inputs with relevant teams to support product and

service enhancements.

- Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of

customer service and satisfaction.

- Represent Petpooja professionally in the field, demonstrating the brand’s values and

commitment to customer success.

- Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants

to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

- Bachelor's degree is preferred .

Professional experience of 1-3 years in Sales.

- Problem-solving attitude
- Customer-oriented mindset
- Knowledge of customer relationship management (CRM) practices
- Influencing Skills
- Presentability is required
- Fluent in communication

📌 Relationship Manager (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad