The purpose of the job or role

why it exists:

- To drive business process transformation leveraging Lean Six Sigma, RPA, Analytics, Machine learning, Artificial Intelligence and Agile techniques.
- To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
- To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
- To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

Primary Responsibilities:

- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
- Lead,coach,coordinate and facilitate to ensure deployment of iQMS practices and adherence to internal & external audit requirements for ISO 9001-2008,CMMI,ISO 14001,ISO 27000,ISO 35000,etc
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.




- Participate in current business RFPs and consulting assignments on need basis.

Critical Success Factors:

- Excellent communication and presentation skills
- An eye for detail, analytical and data oriented with logical problem solving approach
- Client and Stakeholder management skills
- Influencing Skills
- Program management skills soft skills & networking
- Assertive & self driven with an attitude of challenging the status quo
- Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements

- Overall 10 plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, RPA, etc.
- Experience in deploying Data analytics, Machine learning, Artificial Intelligence etc. would be an advantage
- LSS Black belt Certifications must. QMS, Agile, Digital competencies and PMP certifications would be an advantage.
- Atleast 5-7 years of experience as Lean Six Sigma/Process improvement is must.
- Educational Requirements: Engineering Graduate / MSc. / BSc. with proven black belt record in Business Processes / Manufacturing
- Location: Chennai
- Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements

📌 Black Belt (Chennai)
🏢 Tata Consultancy Services
📍 Chennai